Affected users:
- User who needs to an account on a specific Wezen instance
User onboarding support tickets must be created to request training and account creation for a user who doesn't have an account on a specific Wezen instance yet.
Upon creation of a User Onboarding support request, a Wezen Helpdesk agent will follow the below process:
If the indicated person(s) has never been trained for the requested user roles:
- The Wezen Helpdesk will send the person(s) to be trained access to our Wezen e-Learning courses. One support ticket will be created for each listed person.
- Once the person has completed all the mandatory e-Learning courses, the Wezen Helpdesk will provide a user account on the Wezen instance indicated in the support ticket by the requester with the provided profile information.
If the indicated person(s) has already been trained for the requested user roles:
- The Wezen Helpdesk will check if additional trainings must be completed by the indicated person(s) (due to new trainings being added for a specific role since the person's last training for instance).
- If no additional training is required, the Wezen Helpdesk will provide a user account on the Wezen instance indicated in the support ticket by the requester with the provided profile information.
Please note that the requester of the user onboarding request will be notified:
- after the Wezen Helpdesk has sent the person(s) to be onboarded access to the training materials
- after the Wezen Helpdesk has sent the person(s) to be onboarded access to the indicated Wezen instance
- about reminders sent to the person(s) to be onboarded to complete the training
Example of user onboarding support ticket creation:
