General

How do I log in to Wezen?
Steps: Access the Wezen instance url which was provided to you by a Wezen Helpdesk agent. Input your credentials. Click on "Login" button. ...
Tue, Jul 9, 2019 at 5:46 PM
Optimal Experience with Google Chrome Web Browser / Display Issues
If you experience display issues, please make sure you are using Google Chrome as a browser. Our app is best optimized for use with Google Chrome. If you s...
Wed, Dec 12, 2018 at 4:58 PM
How to Reset Password
To reset your Wezen app user account's password: Go to Wezen Login Page of your Wezen instance: http://[instance name].wezen.com/WS-CNS-AUTH/login C...
Mon, Feb 25, 2019 at 10:21 AM
Wezen Notifications
This article describes the Wezen notification system update in Rigel 10.3 (released on August 2021). Channels Notifications are sent through 3 channels: ...
Fri, Oct 15, 2021 at 5:47 PM
How to troubleshoot issues by yourself: a few tips
If you experience issues with Wezen, please make sure you are using Google Chrome as a browser. Our app is best optimized for use with Google Chrome.  ...
Fri, Oct 11, 2019 at 11:39 AM
Notifications for managers
Affected users Managers As a manager, you need to be quickly informed of the major events happening on your projects, such as newly received translat...
Fri, Dec 18, 2020 at 6:22 PM
My User Profile
From any page, you can access your user account's profile page by clicking on the top right button then on My Profile. What can I find on my p...
Tue, Dec 15, 2020 at 6:11 PM
What do to do if you have forgotten your username
In case you have forgotten your username, please create a support ticket on the Wezen Helpdesk and an agent will get back to you.
Thu, Jul 25, 2019 at 12:28 PM
What is my username
Your username can be found in the user onboarding ticket that was created for you by a Wezen Helpdesk agent. Please look into your support tickets at ht...
Thu, Jul 25, 2019 at 12:38 PM
Latency issues: Troubleshooting
If you experience any latency issues on Wezen, please try the below options: Verify if the slowness is due to your internet connection speed, using a spe...
Thu, Mar 26, 2020 at 11:35 AM